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Ok brace yourself!

After MANY hours and a LOT of swearing, I have finally created the ‘Zoom Directory’ - an on demand library of 100+ prerecorded classes that you can access at ANY time, day or night.


Once purchased, you have 72 hours in which to view and complete the class before the link expires - an added incentive to not let it sit in your inbox for ages!


I won’t bore you with the (extremely frustrating) conversations I have had with Wix Support, tech experts, various Facebook forums and fellow (equally frustrated!) instructors 😂

However, I will briefly outline a few points that are entirely relevant as to why I have set the Directory up to operate as it does - see below for facts and explanations.

  1. Classes can only be rented via the WEBSITE on either a desktop, laptop, tablet or mobile phone - it is not possible to rent classes via the APP on any device.

  • Digital content is not available via the app due to the 30% fee that Apple and Android now charge for all in-app purchases.

  • Wix, and other fitness platforms, blocked these purchases so that we do not incur the 30% fee - there is not a way to override this, believe me I have tried!

  1. Classes can only be rented on an individual PAYG basis - it is not possible to use your 10 Class Pass credits to pay for Directory recordings.

  • There is no option to add the Zoom Directory recordings to the 10 Class Pass without opening up unlimited access to all videos for the whole month.

  • Each of the 100+ recordings would have to be individually listed as a ‘service’ in order to attach it to the 10 Class Pass payment option - sorry, but no!

So how do you use the Zoom Directory?



A. TO BOOK A CLASS


On your chosen device, go to the website

https://www.redoxfitnessandevents.com


Log in to your account with the same email address and password you use for the app.


The homepage will display 5 subheadings - click ‘Class bookings - Express & Directory


Scroll down past the Outdoor & Zoom Express class listings until you reach the Zoom Directory section - here you will see a series of thumbnail video clips, each displaying an arrow in a circle, and a £ sign in a circle.


Scroll through the videos by clicking on the arrow to the right, to see the full selection of available recordings.


Click on the circled arrow to watch a 20 second preview of that class, or click on the circled £ sign to rent the class.


You will be directed to a page that will ask for payment via credit/debit card or PayPal, and once purchased the recorded video link will be automatically emailed to you.

B. TO VIEW/ATTEND A CLASS


The easiest (and least stressful!) way to view your purchased class is via the device you rented it on, by opening the email sent to your inbox and clicking on the link.


️Check your junk folder for your first Zoom Directory recording - it will come via Video.Delivery@wixvideo.com


‼️Please note that if you rent a video via the website on one device, then forward the email

containing the class link to another device, it will not open directly.

In this case you should go to your website profile, scroll to the video purchased in the directory listings, and open there ..

I have explained this as clearly as I can, and I hope you are able to follow my instructions without too much pain!

There are bound to be a few teething problems, but please familiarise yourself with the new Zoom Directory process as this will replace the current Zoom Select with effect from Monday 31st January.



Finally, in order to make the Directory viable, I would appreciate it if you could delete any recordings you may have saved that were emailed directly to you, as part of the previous Zoom Select set up.

I hope you understand and thank you for embracing the changes, and for your patience whilst I wrestled with this rather mammoth task!


Any questions please shout, I will do my best to help!


Best wishes,

Tracey ☺️




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